Donald L. Ferrin

34 papers and 8.3k indexed citations i.

About

Donald L. Ferrin has authored 34 papers that have received a total of 8.3k indexed citations. This includes 20 papers in Sociology and Political Science, 17 papers in Organizational Behavior and Human Resource Management and 12 papers in Social Psychology. The topics of these papers are Job Satisfaction and Organizational Behavior (8 papers), Customer Service Quality and Loyalty (7 papers) and Conflict Management and Negotiation (6 papers). Donald L. Ferrin is often cited by papers focused on Job Satisfaction and Organizational Behavior (8 papers), Customer Service Quality and Loyalty (7 papers) and Conflict Management and Negotiation (6 papers) and collaborates with scholars based in United States, Singapore and Australia. Donald L. Ferrin's co-authors include Kurt T. Dirks, Peter H. Kim, Cecily D. Cooper, Dejun Tony Kong and H. Raghav Rao and has published in prestigious journals such as Academy of Management Journal, Journal of Applied Psychology and Organization Science

In The Last Decade

Rankless by CCL
2025