Mark Durkin

45 papers and 1.3k indexed citations i.

Mark Durkin has authored 45 papers that have received a total of 1.3k indexed citations. This includes 27 papers in Organizational Behavior and Human Resource Management, 19 papers in Sociology and Political Science and 18 papers in Information Systems and Management. The topics of these papers are Customer Service Quality and Loyalty (24 papers), Technology Adoption and User Behaviour (18 papers) and Digital Marketing and Social Media (18 papers). Mark Durkin is often cited by papers focused on Customer Service Quality and Loyalty (24 papers), Technology Adoption and User Behaviour (18 papers) and Digital Marketing and Social Media (18 papers) and collaborates with scholars based in United Kingdom and Ireland. Mark Durkin's co-authors include Pauric McGowan, Barry Howcroft, Gillian Armstrong, Aodheen O’Donnell and Geoff Simmons and has published in prestigious journals such as Technological Forecasting and Social Change, European Journal of Marketing and Journal of Retailing and Consumer Services