Mark R. Testa

21 papers and 616 indexed citations i.

Mark R. Testa has authored 21 papers that have received a total of 616 indexed citations. This includes 17 papers in Organizational Behavior and Human Resource Management, 6 papers in Sociology and Political Science and 6 papers in Communication. The topics of these papers are Customer Service Quality and Loyalty (13 papers), Job Satisfaction and Organizational Behavior (9 papers) and Cruise Tourism Development and Management (6 papers). Mark R. Testa is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Job Satisfaction and Organizational Behavior (9 papers) and Cruise Tourism Development and Management (6 papers) and collaborates with scholars based in United States. Mark R. Testa's co-authors include Stephen L. Mueller, Anisya S. Thomas, John Williams and Mark G. Ehrhart and has published in prestigious journals such as Journal of Travel Research, International Journal of Hospitality Management and Group & Organization Management.