Pei‐Chun Lai
About
Pei‐Chun Lai has authored 25 papers that have received a total of 410 indexed citations.
This includes 14 papers in Sociology and Political Science, 12 papers in Organizational Behavior and Human Resource Management and 7 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (10 papers), Digital Marketing and Social Media (8 papers) and Quality and Supply Management (6 papers). Pei‐Chun Lai is often cited by papers focused on Customer Service Quality and Loyalty (10 papers), Digital Marketing and Social Media (8 papers) and Quality and Supply Management (6 papers) and collaborates with scholars based in Taiwan, United Kingdom and Thailand. Pei‐Chun Lai's co-authors include Ebrahim Soltani, Shu‐Yi Liaw, Paul Phillips, David A. Bessler and Tom Baum and has published in prestigious journals such as Journal of Cleaner Production, European Journal of Operational Research and International Journal of Hospitality Management
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