Richard A. Heiens
About
Richard A. Heiens has authored 34 papers that have received a total of 297 indexed citations.
This includes 11 papers in Strategy and Management, 11 papers in Organizational Behavior and Human Resource Management and 10 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Digital Marketing and Social Media (8 papers) and Corporate Finance and Governance (7 papers). Richard A. Heiens is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Digital Marketing and Social Media (8 papers) and Corporate Finance and Governance (7 papers) and collaborates with scholars based in United States, Kuwait and Latvia. Richard A. Heiens's co-authors include Larry P. Pleshko, Mark Kroll, Peter Wright, Ravi Narayanaswamy and Ronald E. Goldsmith and has published in prestigious journals such as Strategic Management Journal, The Gerontologist and Journal of Service Research
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