Troy Heffernan
About
Troy Heffernan has authored 35 papers that have received a total of 864 indexed citations.
This includes 15 papers in Organizational Behavior and Human Resource Management, 10 papers in Education and 9 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (13 papers), Corporate Identity and Reputation (7 papers) and International Student and Expatriate Challenges (5 papers). Troy Heffernan is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Corporate Identity and Reputation (7 papers) and International Student and Expatriate Challenges (5 papers) and collaborates with scholars based in Australia, United Kingdom and Malaysia. Troy Heffernan's co-authors include Mark Morrison, Arthur Sweeney, Robert J. Angell, Phil Megicks and Muhammad Mohsin Butt and has published in prestigious journals such as Energy Policy, Industrial Marketing Management and International Journal of Hospitality Management
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