Agnes DeFranco

76 papers and 1.5k indexed citations i.

About

Agnes DeFranco has authored 76 papers that have received a total of 1.5k indexed citations. This includes 34 papers in Sociology and Political Science, 29 papers in Marketing and 22 papers in Organizational Behavior and Human Resource Management. The topics of these papers are Digital Marketing and Social Media (28 papers), Customer Service Quality and Loyalty (20 papers) and Technology Adoption and User Behaviour (14 papers). Agnes DeFranco is often cited by papers focused on Digital Marketing and Social Media (28 papers), Customer Service Quality and Loyalty (20 papers) and Technology Adoption and User Behaviour (14 papers) and collaborates with scholars based in United States, Hong Kong and Oman. Agnes DeFranco's co-authors include Cristian Morosan, Nan Hua, Raymond S. Schmidgall, Yoon Koh and Khaldoon Nusair and has published in prestigious journals such as Tourism Management, International Journal of Hospitality Management and International Journal of Contemporary Hospitality Management

In The Last Decade

Rankless by CCL
2025