Anna S. Mattila

13 papers and 1.0k indexed citations i.

About

Anna S. Mattila has authored 13 papers that have received a total of 1.0k indexed citations. This includes 11 papers in Sociology and Political Science, 8 papers in Organizational Behavior and Human Resource Management and 6 papers in Social Psychology. The topics of these papers are Psychology of Social Influence (9 papers), Customer Service Quality and Loyalty (7 papers) and Emotions and Moral Behavior (4 papers). Anna S. Mattila is often cited by papers focused on Psychology of Social Influence (9 papers), Customer Service Quality and Loyalty (7 papers) and Emotions and Moral Behavior (4 papers) and collaborates with scholars based in United States, China and Singapore. Anna S. Mattila's co-authors include Lydia Hanks, Luorong Wu, Alei Fan, Barbara Almanza and Nathan Line and has published in prestigious journals such as Organizational Behavior and Human Decision Processes, International Journal of Hospitality Management and European Journal of Marketing

In The Last Decade

Rankless by CCL
2025