Annika Ravald

14 papers and 1.9k indexed citations i.

About

Annika Ravald has authored 14 papers that have received a total of 1.9k indexed citations. This includes 11 papers in Organizational Behavior and Human Resource Management, 7 papers in Marketing and 4 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (10 papers), Consumer Retail Behavior Studies (5 papers) and Service and Product Innovation (4 papers). Annika Ravald is often cited by papers focused on Customer Service Quality and Loyalty (10 papers), Consumer Retail Behavior Studies (5 papers) and Service and Product Innovation (4 papers) and collaborates with scholars based in Finland, Sweden and United States. Annika Ravald's co-authors include Fredrik Nordin, Peter Björk, Christian Grönroos, Yves Van Vaerenbergh and Francisco Villarroel Ordenes and has published in prestigious journals such as Journal of Business Research, Industrial Marketing Management and European Journal of Marketing

In The Last Decade

Rankless by CCL
2025