Carol Kelleher
About
Carol Kelleher has authored 21 papers that have received a total of 826 indexed citations.
This includes 15 papers in Marketing, 11 papers in Organizational Behavior and Human Resource Management and 5 papers in Sociology and Political Science. The topics of these papers are Service and Product Innovation (11 papers), Customer Service Quality and Loyalty (10 papers) and Consumer Retail Behavior Studies (3 papers). Carol Kelleher is often cited by papers focused on Service and Product Innovation (11 papers), Customer Service Quality and Loyalty (10 papers) and Consumer Retail Behavior Studies (3 papers) and collaborates with scholars based in Ireland, Finland and United Kingdom. Carol Kelleher's co-authors include Lisa Peñaloza, Anu Helkkula, Deirdre O’Loughlin, Minna Pihlström and Paul P. Maglio and has published in prestigious journals such as Journal of Business Research, Journal of Service Research and The Journal of Strategic Information Systems
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