Fabio Cassia

61 papers and 821 indexed citations i.

Fabio Cassia has authored 61 papers that have received a total of 821 indexed citations. This includes 33 papers in Marketing, 28 papers in Organizational Behavior and Human Resource Management and 26 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (28 papers), Digital Marketing and Social Media (20 papers) and Service and Product Innovation (14 papers). Fabio Cassia is often cited by papers focused on Customer Service Quality and Loyalty (28 papers), Digital Marketing and Social Media (20 papers) and Service and Product Innovation (14 papers) and collaborates with scholars based in Italy, Australia and United Kingdom. Fabio Cassia's co-authors include Francesca Magno, Marta Maria Ugolini, Vania Vigolo, Francesca Simeoni and Claudio Baccarani and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Technological Forecasting and Social Change