Florian Kraus
About
Florian Kraus has authored 26 papers that have received a total of 999 indexed citations.
This includes 9 papers in Organizational Behavior and Human Resource Management, 8 papers in Strategy and Management and 6 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (6 papers), Urban Heat Island Mitigation (5 papers) and Innovation and Knowledge Management (5 papers). Florian Kraus is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Urban Heat Island Mitigation (5 papers) and Innovation and Knowledge Management (5 papers) and collaborates with scholars based in Germany, United States and Austria. Florian Kraus's co-authors include Michael Ahearne, Jan Wieseke, Son K. Lam, Viktor Steiner and Till Haumann and has published in prestigious journals such as Journal of Marketing, Strategic Management Journal and Journal of Marketing Research
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