Gérson Tontini
About
Gérson Tontini has authored 69 papers that have received a total of 772 indexed citations.
This includes 30 papers in Organizational Behavior and Human Resource Management, 28 papers in Information Systems and Management and 21 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (27 papers), Business and Management Studies (20 papers) and Quality and Supply Management (15 papers). Gérson Tontini is often cited by papers focused on Customer Service Quality and Loyalty (27 papers), Business and Management Studies (20 papers) and Quality and Supply Management (15 papers) and collaborates with scholars based in Brazil, Sweden and Portugal. Gérson Tontini's co-authors include Klaus Solberg Søilen, Amélia Silveira, Anete Alberton, Francisco Torrens and Emerson Wagner Mainardes and has published in prestigious journals such as International Journal of Hospitality Management, International Journal of Operations & Production Management and Journal of Retailing and Consumer Services
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