Jan B. Heide
About
Jan B. Heide has authored 53 papers that have received a total of 16.4k indexed citations.
This includes 39 papers in Strategy and Management, 26 papers in Organizational Behavior and Human Resource Management and 17 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (23 papers), Business Strategy and Innovation (20 papers) and Innovation and Knowledge Management (15 papers). Jan B. Heide is often cited by papers focused on Customer Service Quality and Loyalty (23 papers), Business Strategy and Innovation (20 papers) and Innovation and Knowledge Management (15 papers) and collaborates with scholars based in United States, Australia and United Kingdom. Jan B. Heide's co-authors include Kenneth H. Wathne, George John, Shantanu Dutta, Mark Bergen and Paul Tracey and has published in prestigious journals such as Academy of Management Review, Academy of Management Journal and Journal of Marketing
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