Jay Rao
About
Jay Rao has authored 13 papers that have received a total of 481 indexed citations.
This includes 6 papers in Marketing, 4 papers in Organizational Behavior and Human Resource Management and 3 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (3 papers), Service and Product Innovation (2 papers) and Environmental Sustainability in Business (2 papers). Jay Rao is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Service and Product Innovation (2 papers) and Environmental Sustainability in Business (2 papers) and collaborates with scholars based in United States and United Kingdom. Jay Rao's co-authors include Jeff Allen, Robert B. Johnston, Sriram Dasu, Sebastian K. Fixson and Susan Meyer Goldstein and has published in prestigious journals such as Journal of Operations Management, Academy of Management Perspectives and Production and Operations Management
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