Katja Gelbrich

27 papers and 1.4k indexed citations i.

Katja Gelbrich has authored 27 papers that have received a total of 1.4k indexed citations. This includes 17 papers in Organizational Behavior and Human Resource Management, 14 papers in Sociology and Political Science and 12 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (16 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Consumer Retail Behavior Studies (6 papers). Katja Gelbrich is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Consumer Retail Behavior Studies (6 papers) and collaborates with scholars based in Germany, United States and Canada. Katja Gelbrich's co-authors include Holger Roschk, Yany Grégoire, Stanford A. Westjohn, Jochen Wirtz and Dahlia El‐Manstrly and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Journal of Retailing