Liana Victorino

13 papers and 598 indexed citations i.

About

Liana Victorino has authored 13 papers that have received a total of 598 indexed citations. This includes 11 papers in Organizational Behavior and Human Resource Management, 8 papers in Marketing and 4 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Service and Product Innovation (5 papers) and Consumer Retail Behavior Studies (4 papers). Liana Victorino is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Service and Product Innovation (5 papers) and Consumer Retail Behavior Studies (4 papers) and collaborates with scholars based in United States, Canada and Ireland. Liana Victorino's co-authors include Rohit Verma, Michael J. Dixon, Ekaterina V. Karniouchina, Joy M. Field and Larry J. Menor and has published in prestigious journals such as Journal of Product Innovation Management, Journal of Service Research and Production and Operations Management

In The Last Decade

Rankless by CCL
2025