Norzuwana Sumarjan
About
Norzuwana Sumarjan has authored 19 papers that have received a total of 231 indexed citations.
This includes 10 papers in Sociology and Political Science, 8 papers in Organizational Behavior and Human Resource Management and 5 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (8 papers), Diverse Aspects of Tourism Research (7 papers) and Digital Marketing and Social Media (5 papers). Norzuwana Sumarjan is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Diverse Aspects of Tourism Research (7 papers) and Digital Marketing and Social Media (5 papers) and collaborates with scholars based in Malaysia, United States and Latvia. Norzuwana Sumarjan's co-authors include Salamiah A. Jamal, Mohd Hafiz Hanafiah‬, Aikaterini Manthiou, Juhee Kang and Liang Tang and has published in prestigious journals such as International Journal of Consumer Studies, International Journal of Tourism Research and Journal of Hospitality Marketing & Management.
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