Pia Polsa
About
Pia Polsa has authored 30 papers that have received a total of 619 indexed citations.
This includes 14 papers in Strategy and Management, 13 papers in Organizational Behavior and Human Resource Management and 8 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (9 papers), Innovation and Socioeconomic Development (4 papers) and Consumer Retail Behavior Studies (4 papers). Pia Polsa is often cited by papers focused on Customer Service Quality and Loyalty (9 papers), Innovation and Socioeconomic Development (4 papers) and Consumer Retail Behavior Studies (4 papers) and collaborates with scholars based in Finland, China and United States. Pia Polsa's co-authors include Rajiv Mehta, Veronica Liljander, Alan J. Dubinsky, Qinqin Zheng and Maria Sääksjärvi and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Journal of Business Ethics
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