Pierre Filiatrault

37 papers and 1.2k indexed citations i.

Pierre Filiatrault has authored 37 papers that have received a total of 1.2k indexed citations. This includes 18 papers in Marketing, 16 papers in Organizational Behavior and Human Resource Management and 13 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (11 papers) and Psychology of Social Influence (5 papers). Pierre Filiatrault is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (11 papers) and Psychology of Social Influence (5 papers) and collaborates with scholars based in Canada, Israel and France. Pierre Filiatrault's co-authors include Jean‐Charles Chebat, Jean Perrien, Marie Marquis, J. R. Brent Ritchie and Jozée Lapierre and has published in prestigious journals such as Journal of Consumer Research, Journal of Business Research and Journal of Travel Research.