Tom Chen
About
Tom Chen has authored 18 papers that have received a total of 1.5k indexed citations.
This includes 16 papers in Marketing, 11 papers in Sociology and Political Science and 10 papers in Organizational Behavior and Human Resource Management. The topics of these papers are Service and Product Innovation (12 papers), Digital Marketing and Social Media (11 papers) and Customer Service Quality and Loyalty (10 papers). Tom Chen is often cited by papers focused on Service and Product Innovation (12 papers), Digital Marketing and Social Media (11 papers) and Customer Service Quality and Loyalty (10 papers) and collaborates with scholars based in Australia, New Zealand and Norway. Tom Chen's co-authors include Linda D. Hollebeek, Cheryl Leo, Sarah Dodds, Sanjit Kumar Roy and Lynda Andrews and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and European Journal of Marketing
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