Ya-Hui Chan

8 papers and 462 indexed citations i.

Ya-Hui Chan has authored 8 papers that have received a total of 462 indexed citations. This includes 6 papers in Organizational Behavior and Human Resource Management, 4 papers in Marketing and 3 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (6 papers), Technology Adoption and User Behaviour (2 papers) and Customer churn and segmentation (2 papers). Ya-Hui Chan is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Technology Adoption and User Behaviour (2 papers) and Customer churn and segmentation (2 papers) and collaborates with scholars based in Taiwan, United States and China. Ya-Hui Chan's co-authors include Shu-Ping Lin, Ming-Chun Tsai, Chwen Sheu, Chen‐Lung Yang and Meilan Li and has published in prestigious journals such as International Journal of Production Economics, Total Quality Management & Business Excellence and Journal of Organizational and End User Computing