Alison Dean

39 papers and 1.8k indexed citations i.

About

Alison Dean has authored 39 papers that have received a total of 1.8k indexed citations. This includes 26 papers in Organizational Behavior and Human Resource Management, 18 papers in Marketing and 9 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (24 papers), Service and Product Innovation (9 papers) and Consumer Retail Behavior Studies (9 papers). Alison Dean is often cited by papers focused on Customer Service Quality and Loyalty (24 papers), Service and Product Innovation (9 papers) and Consumer Retail Behavior Studies (9 papers) and collaborates with scholars based in Australia, United Kingdom and United States. Alison Dean's co-authors include Susan Segal‐Horn, Charles Baden‐Fuller, Amy Wong, Milé Terziovski and Peter McNamara and has published in prestigious journals such as Academy of Management Review, Journal of Business Research and Journal of Business Venturing

In The Last Decade

Rankless by CCL
2025