Andi Smart
About
Andi Smart has authored 16 papers that have received a total of 658 indexed citations.
This includes 6 papers in Management Information Systems, 6 papers in Marketing and 5 papers in Organizational Behavior and Human Resource Management. The topics of these papers are Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (3 papers) and Quality and Supply Management (3 papers). Andi Smart is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (3 papers) and Quality and Supply Management (3 papers) and collaborates with scholars based in United Kingdom, France and Spain. Andi Smart's co-authors include Navonil Mustafee, Frédéric Ponsignon, Roger Maull, Ángel A. Juan and Mike Williams and has published in prestigious journals such as International Journal of Operations & Production Management, BMJ Open and International Journal of Quality & Reliability Management
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