Frédéric Ponsignon

27 papers and 487 indexed citations i.

Frédéric Ponsignon has authored 27 papers that have received a total of 487 indexed citations. This includes 17 papers in Marketing, 13 papers in Organizational Behavior and Human Resource Management and 9 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (12 papers), Service and Product Innovation (8 papers) and Consumer Retail Behavior Studies (7 papers). Frédéric Ponsignon is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Service and Product Innovation (8 papers) and Consumer Retail Behavior Studies (7 papers) and collaborates with scholars based in France, United Kingdom and Australia. Frédéric Ponsignon's co-authors include Roger Maull, Andi Smart, Philip Smart, Renaud Lunardo and François Durrieu and has published in prestigious journals such as Journal of Cleaner Production, Journal of Business Research and Journal of Medical Internet Research.