Don Scott

36 papers and 1.2k indexed citations i.

Don Scott has authored 36 papers that have received a total of 1.2k indexed citations. This includes 18 papers in Organizational Behavior and Human Resource Management, 15 papers in Marketing and 11 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (15 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Innovation and Knowledge Management (6 papers). Don Scott is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Consumer Behavior in Brand Consumption and Identification (8 papers) and Innovation and Knowledge Management (6 papers) and collaborates with scholars based in Australia, United States and New Zealand. Don Scott's co-authors include Adela McMurray, Tania von der Heidt, Stephen J Kelly, Carmel Herington and Lester W. Johnson and has published in prestigious journals such as Journal of Business Research, Journal of Business Ethics and Waste Management