Erin Steffes
About
Erin Steffes has authored 15 papers that have received a total of 381 indexed citations.
This includes 10 papers in Marketing, 5 papers in Organizational Behavior and Human Resource Management and 4 papers in Strategy and Management. The topics of these papers are Consumer Market Behavior and Pricing (7 papers), Customer Service Quality and Loyalty (5 papers) and Customer churn and segmentation (4 papers). Erin Steffes is often cited by papers focused on Consumer Market Behavior and Pricing (7 papers), Customer Service Quality and Loyalty (5 papers) and Customer churn and segmentation (4 papers) and collaborates with scholars based in United States. Erin Steffes's co-authors include B. P. S. Murthi, Veronica L. Thomas, Ram C. Rao, Hua Chang and Lizbeth H. Finestack and has published in prestigious journals such as European Journal of Operational Research, Journal of Interactive Marketing and Internet Research
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