Geok Theng Lau
About
Geok Theng Lau has authored 7 papers that have received a total of 260 indexed citations.
This includes 5 papers in Organizational Behavior and Human Resource Management, 4 papers in Strategy and Management and 3 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (5 papers), Quality and Supply Management (3 papers) and Job Satisfaction and Organizational Behavior (2 papers). Geok Theng Lau is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Quality and Supply Management (3 papers) and Job Satisfaction and Organizational Behavior (2 papers) and collaborates with scholars based in Singapore and Australia. Geok Theng Lau's co-authors include Mark Goh, Huang, Mohammed Abdur Razzaque, Sophia Ng and Siew Meng Leong and has published in prestigious journals such as Journal of Marketing, Journal of Retailing and Consumer Services and Supply Chain Management An International Journal.
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