Gillian Naylor
About
Gillian Naylor has authored 8 papers that have received a total of 332 indexed citations.
This includes 5 papers in Organizational Behavior and Human Resource Management, 5 papers in Marketing and 4 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (5 papers), Consumer Behavior in Brand Consumption and Identification (4 papers) and Consumer Market Behavior and Pricing (2 papers). Gillian Naylor is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Consumer Behavior in Brand Consumption and Identification (4 papers) and Consumer Market Behavior and Pricing (2 papers) and collaborates with scholars based in United States. Gillian Naylor's co-authors include Ruby P. Lee, Susan E. Heckler, Eugene Sivadas, Lee Roy Beach and Thomas E. Boyt and has published in prestigious journals such as Journal of Business Research, Organizational Behavior and Human Decision Processes and Journal of Service Research
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