Ilham Sentosa
About
Ilham Sentosa has authored 47 papers that have received a total of 389 indexed citations.
This includes 17 papers in Sociology and Political Science, 17 papers in Organizational Behavior and Human Resource Management and 12 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (12 papers), Technology Adoption and User Behaviour (11 papers) and Consumer Retail Behavior Studies (7 papers). Ilham Sentosa is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Technology Adoption and User Behaviour (11 papers) and Consumer Retail Behavior Studies (7 papers) and collaborates with scholars based in Malaysia, Bangladesh and Indonesia. Ilham Sentosa's co-authors include Zahir Osman, Naziruddin Abdullah, Selim Ahmed, Husam‐Aldin N. Al‐Malkawi and Mohamad Noorman Masrek and has published in prestigious journals such as Sustainability, Human Resource Development International and Journal of Open Innovation Technology Market and Complexity
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