Zahir Osman

About

Zahir Osman has authored 39 papers that have received a total of 172 indexed citations. This includes 19 papers in Organizational Behavior and Human Resource Management, 12 papers in Marketing and 9 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (15 papers), Organizational Leadership and Management Strategies (8 papers) and Consumer Retail Behavior Studies (8 papers). Zahir Osman is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Organizational Leadership and Management Strategies (8 papers) and Consumer Retail Behavior Studies (8 papers) and collaborates with scholars based in Malaysia. Zahir Osman's co-authors include Ilham Sentosa, Valliappan Raju, Norjaya Mohd Yasin and Shiqian Wang and has published in prestigious journals such as European Journal of Tourism Research

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