James L. Heskett
About
James L. Heskett has authored 25 papers that have received a total of 4.4k indexed citations.
This includes 6 papers in Organizational Behavior and Human Resource Management, 4 papers in Marketing and 3 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (3 papers), Innovation and Knowledge Management (2 papers) and Customer churn and segmentation (2 papers). James L. Heskett is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Innovation and Knowledge Management (2 papers) and Customer churn and segmentation (2 papers) and collaborates with scholars based in United States. James L. Heskett's co-authors include W. Earl Sasser, Leonard A. Schlesinger, Christopher W. L. Hart, Gary W. Loveman and Richard A. Normann and has published in prestigious journals such as Academy of Management Review, Journal of Marketing and Management Science
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