Jan Eklöf

18 papers and 429 indexed citations i.

Jan Eklöf has authored 18 papers that have received a total of 429 indexed citations. This includes 12 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 3 papers in Economics and Econometrics. The topics of these papers are Customer Service Quality and Loyalty (12 papers), Consumer Retail Behavior Studies (8 papers) and Consumer Market Behavior and Pricing (2 papers). Jan Eklöf is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Consumer Retail Behavior Studies (8 papers) and Consumer Market Behavior and Pricing (2 papers) and collaborates with scholars based in Sweden, Russia and United States. Jan Eklöf's co-authors include Anders Westlund, Claes M. Cassel, J. Nathorst‐Böös and Peter Hackl and has published in prestigious journals such as International Journal of Bank Marketing, Total Quality Management & Business Excellence and Science and Public Policy