João F. Proença
About
João F. Proença has authored 38 papers that have received a total of 573 indexed citations.
This includes 22 papers in Marketing, 20 papers in Organizational Behavior and Human Resource Management and 15 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (16 papers), Service and Product Innovation (7 papers) and Environmental Sustainability in Business (7 papers). João F. Proença is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Service and Product Innovation (7 papers) and Environmental Sustainability in Business (7 papers) and collaborates with scholars based in Portugal, France and United States. João F. Proença's co-authors include Teresa Proença, Marisa R. Ferreira, Luís M. de Castro, Beatriz Casais and Robert Spencer and has published in prestigious journals such as Industrial Marketing Management, Sustainability and Journal of Services Marketing
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