Karen Flaherty

38 papers and 1.1k indexed citations i.

Karen Flaherty has authored 38 papers that have received a total of 1.1k indexed citations. This includes 30 papers in Organizational Behavior and Human Resource Management, 13 papers in Strategy and Management and 13 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (24 papers), Job Satisfaction and Organizational Behavior (12 papers) and Consumer Behavior in Brand Consumption and Identification (8 papers). Karen Flaherty is often cited by papers focused on Customer Service Quality and Loyalty (24 papers), Job Satisfaction and Organizational Behavior (12 papers) and Consumer Behavior in Brand Consumption and Identification (8 papers) and collaborates with scholars based in United States, United Kingdom and Germany. Karen Flaherty's co-authors include James M. Pappas, Allison Lee, Tom J. Brown, Todd J. Arnold and Greg W. Marshall and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Journal of Retailing