Katri Ojasalo

8 papers and 382 indexed citations i.

About

Katri Ojasalo has authored 8 papers that have received a total of 382 indexed citations. This includes 5 papers in Organizational Behavior and Human Resource Management, 4 papers in Marketing and 3 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (4 papers) and Innovation and Knowledge Management (2 papers). Katri Ojasalo is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (4 papers) and Innovation and Knowledge Management (2 papers) and collaborates with scholars based in Finland and South Africa. Katri Ojasalo's co-authors include Christian Grönroos and Jukka Ojasalo and has published in prestigious journals such as Journal of Business Research, International Journal of Quality and Service Sciences and Service Science

In The Last Decade

Rankless by CCL
2025