Marcel van Birgelen

23 papers and 1.4k indexed citations i.

About

Marcel van Birgelen has authored 23 papers that have received a total of 1.4k indexed citations. This includes 19 papers in Organizational Behavior and Human Resource Management, 16 papers in Marketing and 8 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (19 papers), Consumer Retail Behavior Studies (8 papers) and Technology Adoption and User Behaviour (6 papers). Marcel van Birgelen is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Consumer Retail Behavior Studies (8 papers) and Technology Adoption and User Behaviour (6 papers) and collaborates with scholars based in The Netherlands, United States and Belgium. Marcel van Birgelen's co-authors include Ko de Ruyter, Martin Wetzels, Janjaap Semeijn, Ad de Jong and Herm Joosten and has published in prestigious journals such as Journal of Business Ethics, Journal of Retailing and Industrial Marketing Management

In The Last Decade

Rankless by CCL
2025