Herm Joosten
About
Herm Joosten has authored 6 papers that have received a total of 257 indexed citations.
This includes 5 papers in Organizational Behavior and Human Resource Management, 3 papers in Sociology and Political Science and 3 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (5 papers), Digital Marketing and Social Media (3 papers) and Technology Adoption and User Behaviour (2 papers). Herm Joosten is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Digital Marketing and Social Media (3 papers) and Technology Adoption and User Behaviour (2 papers) and collaborates with scholars based in The Netherlands, United States and Taiwan. Herm Joosten's co-authors include Bas Hillebrand, Josée Bloemer, Ming‐Hui Huang, Bart Larivière and Edward C. Malthouse and has published in prestigious journals such as Journal of service management and Journal of Consumer Affairs
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