Journal of service management
About
The 605 papers published in Journal of service management in the last decades have received a total of 29.1k indexed citations.
Papers published in Journal of service management usually cover Marketing (454 papers), Organizational Behavior and Human Resource Management (373 papers) and Sociology and Political Science (211 papers) specifically the topics of Customer Service Quality and Loyalty (344 papers), Service and Product Innovation (299 papers) and Digital Marketing and Social Media (136 papers). The most active scholars publishing in Journal of service management are Jochen Wirtz, Bo Edvardsson, Lars Witell, Elina Jaakkola and Timothy L. Keiningham.
In The Last Decade
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