Bo Edvardsson
About
Bo Edvardsson has authored 149 papers that have received a total of 8.4k indexed citations.
This includes 105 papers in Marketing, 97 papers in Organizational Behavior and Human Resource Management and 37 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (90 papers), Service and Product Innovation (84 papers) and Consumer Retail Behavior Studies (27 papers). Bo Edvardsson is often cited by papers focused on Customer Service Quality and Loyalty (90 papers), Service and Product Innovation (84 papers) and Consumer Retail Behavior Studies (27 papers) and collaborates with scholars based in Sweden, Norway and Finland. Bo Edvardsson's co-authors include Bård Tronvoll, Bo Enquist, Anders Gustafsson, Inger Roos and Tore Strandvik and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and International Journal of Production Economics
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