Inger Roos

20 papers and 2.2k indexed citations i.

About

Inger Roos has authored 20 papers that have received a total of 2.2k indexed citations. This includes 19 papers in Organizational Behavior and Human Resource Management, 17 papers in Marketing and 6 papers in Social Psychology. The topics of these papers are Customer Service Quality and Loyalty (19 papers), Consumer Retail Behavior Studies (14 papers) and Service and Product Innovation (5 papers). Inger Roos is often cited by papers focused on Customer Service Quality and Loyalty (19 papers), Consumer Retail Behavior Studies (14 papers) and Service and Product Innovation (5 papers) and collaborates with scholars based in Sweden, Finland and United States. Inger Roos's co-authors include Anders Gustafsson, Bo Edvardsson, Margareta Friman, Veronica Liljander and Michael D. Johnson and has published in prestigious journals such as Journal of Marketing, Journal of Service Research and Journal of Services Marketing

In The Last Decade

Rankless by CCL
2025