Anders Gustafsson

122 papers and 8.8k indexed citations i.

About

Anders Gustafsson has authored 122 papers that have received a total of 8.8k indexed citations. This includes 93 papers in Marketing, 59 papers in Organizational Behavior and Human Resource Management and 28 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (56 papers), Service and Product Innovation (43 papers) and Consumer Retail Behavior Studies (40 papers). Anders Gustafsson is often cited by papers focused on Customer Service Quality and Loyalty (56 papers), Service and Product Innovation (43 papers) and Consumer Retail Behavior Studies (40 papers) and collaborates with scholars based in Sweden, Norway and United States. Anders Gustafsson's co-authors include Lars Witell, Bo Edvardsson, Inger Roos, Michael D. Johnson and Poja Shams and has published in prestigious journals such as Journal of Marketing, Journal of Marketing Research and Journal of Consumer Research

In The Last Decade

Rankless by CCL
2025