Päivi Voima
About
Päivi Voima has authored 4 papers that have received a total of 1.6k indexed citations.
This includes 3 papers in Organizational Behavior and Human Resource Management, 2 papers in Strategy and Management and 2 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (3 papers), Service and Product Innovation (2 papers) and Innovation and Knowledge Management (2 papers). Päivi Voima is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Service and Product Innovation (2 papers) and Innovation and Knowledge Management (2 papers) and collaborates with scholars based in Finland and Sweden. Päivi Voima's co-authors include Tore Strandvik, Bo Edvardsson, Christian Kowalkowski, Christian Grönroos and Kristina Heinonen and has published in prestigious journals such as Journal of the Academy of Marketing Science, Journal of Business and Industrial Marketing and European Business Review
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