Rhian Silvestro
About
Rhian Silvestro has authored 20 papers that have received a total of 1.2k indexed citations.
This includes 13 papers in Organizational Behavior and Human Resource Management, 11 papers in Management Information Systems and 6 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (11 papers), Quality and Supply Management (6 papers) and Service and Product Innovation (4 papers). Rhian Silvestro is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Quality and Supply Management (6 papers) and Service and Product Innovation (4 papers) and collaborates with scholars based in United Kingdom. Rhian Silvestro's co-authors include Louise Fitzgerald, Robert B. Johnston, Chris Voss, Alistair Brandon‐Jones and T. J. Brignall and has published in prestigious journals such as International Journal of Production Economics, Journal of Advanced Nursing and International Journal of Operations & Production Management
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