Richard B. Chase
About
Richard B. Chase has authored 63 papers that have received a total of 4.1k indexed citations.
This includes 28 papers in Organizational Behavior and Human Resource Management, 17 papers in Marketing and 13 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (22 papers), Service and Product Innovation (14 papers) and Quality and Supply Management (6 papers). Richard B. Chase is often cited by papers focused on Customer Service Quality and Loyalty (22 papers), Service and Product Innovation (14 papers) and Quality and Supply Management (6 papers) and collaborates with scholars based in United States, United Kingdom and Cyprus. Richard B. Chase's co-authors include Aleda V. Roth, Chris Voss, David A. Tansik, Kate Blackmon and Gregory B. Northcraft and has published in prestigious journals such as Academy of Management Review, Journal of Applied Psychology and Management Science
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