Robert A. Westbrook

45 papers and 6.3k indexed citations i.

Robert A. Westbrook has authored 45 papers that have received a total of 6.3k indexed citations. This includes 19 papers in Marketing, 17 papers in Organizational Behavior and Human Resource Management and 6 papers in Sociology and Political Science. The topics of these papers are Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Robert A. Westbrook is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Consumer Retail Behavior Studies (10 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers) and collaborates with scholars based in United States, Philippines and Russia. Robert A. Westbrook's co-authors include Thomas P. Giordano, Claes Fornell, Bich N. Dang, Joseph W. Newman and G. Anthony Gorry and has published in prestigious journals such as PLoS ONE, Journal of Marketing and Journal of Applied Psychology