Ronald L. Hess

9 papers and 1.1k indexed citations i.

Ronald L. Hess has authored 9 papers that have received a total of 1.1k indexed citations. This includes 8 papers in Organizational Behavior and Human Resource Management, 4 papers in Sociology and Political Science and 4 papers in Marketing. The topics of these papers are Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Consumer Retail Behavior Studies (3 papers). Ronald L. Hess is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Behavior in Brand Consumption and Identification (3 papers) and Consumer Retail Behavior Studies (3 papers) and collaborates with scholars based in United States, Sweden and Latvia. Ronald L. Hess's co-authors include Shankar Ganesan, Fredrik Lange, Noreen M. Klein and Maureen L. Ambrose and has published in prestigious journals such as Journal of the Academy of Marketing Science, Organizational Behavior and Human Decision Processes and Journal of Retailing