Rui Sousa
About
Rui Sousa has authored 35 papers that have received a total of 2.9k indexed citations.
This includes 20 papers in Marketing, 16 papers in Organizational Behavior and Human Resource Management and 16 papers in Management Information Systems. The topics of these papers are Customer Service Quality and Loyalty (16 papers), Quality and Supply Management (15 papers) and Service and Product Innovation (10 papers). Rui Sousa is often cited by papers focused on Customer Service Quality and Loyalty (16 papers), Quality and Supply Management (15 papers) and Service and Product Innovation (10 papers) and collaborates with scholars based in Portugal, United Kingdom and Canada. Rui Sousa's co-authors include Chris Voss, Giovani J.C. da Silveira, Marlene Amorim, Antônio Márcio Tavares Thomé and Nancy V. Wünderlich and has published in prestigious journals such as Journal of Business Research, Journal of Operations Management and International Journal of Production Economics
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