Scott B. Friend

41 papers and 883 indexed citations i.

Scott B. Friend has authored 41 papers that have received a total of 883 indexed citations. This includes 31 papers in Organizational Behavior and Human Resource Management, 21 papers in Marketing and 13 papers in Strategy and Management. The topics of these papers are Customer Service Quality and Loyalty (24 papers), Job Satisfaction and Organizational Behavior (12 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers). Scott B. Friend is often cited by papers focused on Customer Service Quality and Loyalty (24 papers), Job Satisfaction and Organizational Behavior (12 papers) and Consumer Behavior in Brand Consumption and Identification (9 papers) and collaborates with scholars based in United States, Australia and Norway. Scott B. Friend's co-authors include Jeff S. Johnson, Brian N. Rutherford, Avinash Malshe, G. Alexander Hamwi and Kumar Rakesh Ranjan and has published in prestigious journals such as Journal of Business Research, Journal of the Academy of Marketing Science and Journal of Product Innovation Management