Sherry Lotz

19 papers and 1.5k indexed citations i.

About

Sherry Lotz has authored 19 papers that have received a total of 1.5k indexed citations. This includes 10 papers in Marketing, 8 papers in Sociology and Political Science and 7 papers in Organizational Behavior and Human Resource Management. The topics of these papers are Customer Service Quality and Loyalty (7 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Technology Adoption and User Behaviour (5 papers). Sherry Lotz is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Technology Adoption and User Behaviour (5 papers) and collaborates with scholars based in United States and Japan. Sherry Lotz's co-authors include Mary Ann Eastlick, Soyeon Shim, Kenneth C. Gehrt, Laee Choi and Patricia T. Warrington and has published in prestigious journals such as Journal of Business Research, Journal of Retailing and Journal of Service Research

In The Last Decade

Rankless by CCL
2025